Author: David K Hayes & Jack D Ninemeier

Published: 2005

Publisher: Pearson Education USA

Format: Paperback

Pages: 570

Suitable: Tertiary / Vocational / Tourism & Hospitality

Appropriate for the Introduction to Hotel Operations or Introduction to Lodging course in Hospitality Management departments.

A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.

Chapter 1 - The Hotel Industry: Overview and Professional Career Opportunities

Chapter 2 - The Hotel General Manager

Chapter 3 - Management, Supervision and Service Skills for the G.M.

Chapter 4 - Human Resources

Chapter 5 - Accounting

Chapter 6 - Revenue Management

Chapter 7 - Sales and Marketing

Chapter 8 - The Front Office

Chapter 9 - Housekeeping

Chapter 10 - Food and Beverage

Chapter 11 - Facility Engineering and Maintenance

Chapter 12 - Safety and Property Security

Chapter 13 - Franchise Agreements and Management Contracts

Chapter 14 - Purchasing a Hotel

Chapter 15 - Managing in the Global Hotel Industry

NEW TO THIS EDITION:

• Significant revision - Two new chapters and every chapter from 1/e was updated with between 10% and 30% NEW content.
• NEW CHAPTER - Chapter 6 - Revenue Management
• NEW CHAPTER - Chapter 15 - The International Hotel Manager
• NEW - Addition of detailed job descriptions for general managers of various sized hotels
• Expanded coverage of general manager's role in planning and managing guest service procedures: Chapter 3 - Management, Supervision & Service Skills for the General ManagerAddition of implications on general manager of Sarbanes-Oxley and a review of accounting fundamentals: Chapter 5 - Accounting