A Critical Guide to Working in the Financial Services Industry (4th Edition) - Used Condition

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Author: Kay Waters

Publisher: Pearson 2013

Format: Paperback

Pages: 516


A Critical Guide to Working in the Financial Services Industry, 4e provides students who are completing Certificate III and Certificate IV qualifications from the FNS10 Financial Services Training Package with an understanding of the industry, and the interpersonal and written communication skills required to succeed in a clerical or administrative role in the financial services sector.

Part 1: Working in Financial Services

Chapter 1 - The Financial Services Sector

1.1What is the financial services sector?

1.2External factors affecting the financial services industry

1.3Sustainability issues

1.4Financial services regulators

1.5Legislation governing financial services

1.6Professional organisations and codes of practice

Chapter 2 - Business Organisations

2.1What is an organisation?

2.2Types of business structure

2.3Organisational structure

2.4Business planning and reporting

2.5Organisational culture

Chapter 3 - Workplace Rights and Responsibilities

3.1Rights and responsibilities

3.2Ethical work practice

3.3Confidentiality and security

3.4Workplace health and safety

Part 2 - Working Effectively

Chapter 4 - Communicating Effectively

4.1Effective communication

4.2Spoken versus written communication

4.3Non-verbal communication

4.4Methods of business communication

Chapter 5 - Working with Others

5.1Working in a team


5.3Assertiveness, conflict and negotiation

5.4Managing upwards

5.5Working with customers

Chapter 6 - Self Management

6.1Managing your work

6.2Planning and organising


6.4Managing your development

6.5Managing change

6.6Managing stress

Chapter 7 - Using Workplace Technology

7.1Working with documents

7.2Managing files and schedules

7.3Using the internet

7.4Security and confidentiality

7.5Appropriate use of technology

7.6Safe and sustainable use of technology

Part 3: Researching, writing and presenting

Chapter 8 - Doing Research


8.2Collecting information




8.6Interpreting information

8.7Storing information

Chapter 9 - Writing Simple Documents

9.1Planning, drafting, revising

9.2Writing a memo or email

9.3Writing a letter

9.4Writing a short report

Chapter 10 - Writing A Long Document



10.3Revising and releasing

Chapter 11 - Giving A Presentation


11.2Writing the presentation

11.3Visual aids

11.4Public speaking

Code: 9781442564190

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